Competency-Based Performance Management

Using Coaching & NLP Techniques for Growth, Alignment & Accountability

Course Overview

Traditional performance reviews often miss the mark—focused more on judgment than development, more on ratings than real outcomes. In contrast, Competency-Based Performance Management (CBPM) focuses on measurable behaviors, role clarity, and future potential.

This coaching-powered program integrates Neuro-Linguistic Programming (NLP), behavioral science, and modern coaching strategies to shift how performance is defined, discussed, and developed.

Whether you’re designing a framework from scratch or revitalizing your current system, this program offers a systematic, human-first approach to driving sustainable performance across roles and teams.

Who Should Attend?

This course is designed for professionals who shape talent outcomes, including:

HR Business Partners and L&D Professionals aligning competencies with performance strategies

Mid to Senior-Level Managers conducting appraisals and developing individuals

Team Leaders and Supervisors who want to boost team output through structured development conversations

Organizational Development Experts embedding a competency mindset into culture and strategy

About the Program

CBPM moves performance management from static evaluations to dynamic conversations that build clarity, commitment, and capability. This immersive, two-day program helps leaders: Identify the competencies that matter most to your business outcomes Describe and decode performance behaviors using NLP-powered language Transform appraisals into high-impact coaching conversations Build personalized development plans that fuel growth and align with business priorities Participants will leave with ready-to-use tools to design competency frameworks, deliver behaviorally anchored feedback, and lead performance discussions with confidence and clarity.

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Course Objectives

By the end of the program, participants will:

Understand the Foundations of CBPM Learn how competencies drive recruitment, development, and review processes

Design Role-Specific Competency Frameworks Define, map, and align key competencies with organizational strategy

Use NLP for Behavioral Clarity Apply precise language patterns to describe and assess performance effectively

Deliver Coaching-Driven Performance Conversations Replace judgment with development using structured coaching models

Create Individual Development Plans (IDPs) Build actionable growth pathways based on feedback and competency data

Master Feedback for Change Deliver specific, timely feedback that motivates lasting behavioral improvement

Apply Coaching Models for Development Use tools like GROW, CLEAR, and Feedback Anchoring to drive performance evolution

What You Will Gain

Competency Mapping Confidence

Build robust frameworks that scale across roles and teams

Coaching-Based Appraisals

Lead conversations that focus on ownership, not obligation

Development-Driven Culture

Link competencies to real-world behaviors and growth milestones

NLP Tools for Leaders

Use language to increase insight, reflection, and alignment during reviews

Strategic Performance Alignment

Connect individual contributions to team KPIs, OKRs, and broader business goals

Personal Training Toolkit

Leave with templates, learner engagement plans, and growth roadmaps

Course Curriculum

DAY ONE

Foundations of Competency-Based Performance

From ratings to developmental conversations
Competencies as the link between potential and performance
Types of competencies: Core, Functional, Behavioral, and Leadership

Identifying and differentiating competencies across roles
Aligning competencies with strategic business goals
Creating observable, measurable behavioral indicators

Using precision language to define competencies
Leveraging values-aligned language for clarity and motivation
Applying sensory-specific descriptions for effective behavioral assessments

DAY TWO

Delivering Performance Through Coaching

Moving from evaluator to enabler
Applying the GROW model for structured development conversations
Empowering ownership and accountability through coaching

SBI and NLP-based feedback models
Anchoring positive behaviors for long-term change
Navigating defensiveness with empathy and structure

Identifying growth areas and linking them with learning actions
Co-creating IDPs using coaching frameworks
Setting SMART behavioral goals with clarity and checkpoints

Managing emotions during high-stakes reviews
Building psychological safety through non-verbal and verbal cues
Leading with compassion: the balance of support and challenge

This Isn’t Just About Evaluation—It’s About Empowerment

Competency-Based Performance Management, when powered by coaching and NLP, becomes a force for growth, alignment, and transformation. It turns every performance conversation into an opportunity to build clarity, capability, and culture.

Stuck in outdated appraisals that drain morale and miss the mark?

It’s time to upgrade to a people-centered, performance-driven framework that actually works. Get in touch with us now.

Get in touch with us now!

Personal Coaching & Career Growth

Leadership Development & Executive Management

HR & Performance Management Transformation

Customer Service and Sales