You can return most items within 30 days of receiving them for a full refund or exchange.

What can be returned:

• Items must be unused and in the same condition you received them.
• They must be in the original packaging.
• You need to provide a receipt or proof of purchase.

What usually can’t be returned:

• Food, flowers, newspapers, magazines
• Personal hygiene items 
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software
• Some health and personal care items

Refunds:

• Once we get your return, we’ll email you about whether your refund is approved.
• If approved, the money will go back to your original payment method within a few days.

Late or Missing Refunds:

• Check your bank account and contact your credit card company and bank, as it can take some time for refunds to show.
• If you still haven’t received it, email us at letstalk@immanuelwilliams.com

Sale Items:

• Only regular-priced items can be refunded. Sale items cannot.

Exchanges:

• We only exchange items if they are defective or damaged.
• Email us at letstalk@immanuelwilliams.com and send the item to: {physical address}.

Gifts:

• If the item was a gift and sent directly to you, you’ll get a gift credit for the return.
• If the gift giver sent it to themselves first, the refund will go to them.

Shipping Returns:

• You’ll need to pay for the shipping costs to return the item. These costs are not refunded.
• Send your return to: {physical address}.
• If you’re returning something expensive, consider using tracking or insurance. We can’t guarantee we’ll receive your return.